Address:
30 N Gould St Ste N, Sheridan
Business Hours
- Support hours: 9:00 AM – 5:00 PM ET (New York time), Monday to Friday.
- Typical response time: 1-2 business days. Closed on weekends and US holidays.
Information on Data Protection
- Controller: Flexabits LLC
- Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States.
- Purpose: To handle and respond to your inquiry, provide support, verify identity and prevent fraud/abuse, keep records of communications, and comply with applicable laws.
- Categories collected in this form: Name, email address, message content, and limited technical/security logs (e.g., IP, timestamp, user-agent) necessary to protect the Service.
- Legal bases: (Pre-)contractual measures and contract performance where your request relates to a purchase or your use of the Services; our legitimate interests in responding to inquiries, providing support, and ensuring security/fraud prevention; and our legal obligations. Where required by law, we rely on your consent.
- Recipients: We do not sell or share your Personal Data. It may be processed by our service providers (hosting, security, email/ticketing, storage) acting under our instructions, by payment providers as independent controllers for payment data, and by competent authorities or professional advisers where required by law.
- International transfers: Where your data is transferred outside your country (from the EEA/UK/CH to the United States), we use recognized safeguards (such as the EU Standard Contractual Clauses with the UK Addendum/IDTA and Swiss requirements, and where applicable the EU-U.S. Data Privacy Framework) together with supplementary measures.
- Retention: Support tickets and related communications are retained for up to 3 years after resolution (longer only where required by law or to establish/defend legal claims).
- Your rights: Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, obtain portability, and withdraw consent at any time. To exercise them, contact [email protected] or use our contact form.
- Data requirement: Voluntary, but we may be unable to respond without sufficient contact details.
- Automated decisions: We do not use your data for automated decision-making that produces legal or similarly significant effects.
- More information: See our Privacy Policy and notice at collection.
