- Support hours: 9:00 AM – 5:00 PM ET (New York time), Monday to Friday.
- Typical response time: 1-2 business days. Closed on weekends and U.S. holidays.
- Controller: Flexabits LLC
- Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States.
- Purpose: To respond to your inquiry, provide support, prevent fraud/abuse, keep communication records, and comply with applicable law.
- Categories collected in this form: Name, email address, message content, and limited technical/security logs (e.g., IP, timestamp, user-agent) necessary to protect the Service.
- Legal bases: (Pre-)contractual measures and contract performance where your request relates to a purchase or use of the Services; our legitimate interests in responding to inquiries, providing support, and ensuring security/fraud prevention; and our legal obligations. Where required by law, we rely on your consent.
- Recipients: We do not sell Personal Data for money. Your data may be processed by our service providers, by payment providers where relevant, and by competent authorities or professional advisers where required by law. Depending on your privacy choices and applicable law, certain online identifiers and browsing data on this page may be shared for analytics, advertising, attribution, or social media purposes and may constitute “sharing” or targeted advertising under certain U.S. state privacy laws.
- International transfers: Where applicable, we use recognized safeguards for international transfers together with supplementary measures.
- Retention: Support tickets and related communications are retained for up to 3 years after resolution (longer only where required by law or to establish/defend legal claims).
- Your rights: Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, obtain portability, and withdraw consent at any time. EEA/UK users may also complain to their local supervisory authority. To exercise them, contact [email protected] or use our contact form.
- Data requirement: Voluntary, but we may be unable to respond without sufficient contact details.
- Automated decisions: We do not use your data for automated decision-making that produces legal or similarly significant effects.
- More information: See our Privacy Policy, Cookie Policy, and our Notice at Collection.
